So if you just want the Customer Service modules, Dynamics 365 is also $95/user/month, and Salesforce is also $150/user/month. “Microsoft Dynamics 365 for Customer Service, Enterprise Edition” and “Salesforce Service Cloud, Lightning Enterprise” are the exact same price as their Sales/CRM counterparts. Pricing for these solutions is very straightforward. Microsoft and Salesforce don’t just do CRM software they also produce software that Customer Service agents can use to manage support cases.
Overall though, these two solutions are extremely competitive: the modules I have chosen ( Dynamics 365 for Sales, Enterprise Edition and Salesforce Sales Cloud Lightning Enterprise) are about as similar as it gets between different CRMs. For more info, I recommend you check out one of my other articles comparing Dynamics 365 and Salesforce features. You should note that this is a pure pricing comparison, and it doesn’t actually tell you very much about which solution you should choose. So, how do Dynamics 365 and Salesforce compare on price? Productĭynamics 365 is about 35% less expensive than. Dynamics 365 vs Salesforce Pricing Comparison I will also compare customer service software pricing, bundle pricing, and pricing options for small business. These modules both handle standard enterprise CRM functionality – account, contact, lead, and opportunity management.
In Dynamics 365, it’s called “Dynamics 365 for Sales, Enterprise Edition”. They also offer various tiers of their products – it’s kind of complicated! For the purposes of a fair comparison, I am going to focus on the most popular, core customer relationship management (CRM) module from each vendor.įor, this module is called “Sales Cloud Lighting Enterprise”. This will help us decide how to compare them.īoth Microsoft Dynamics 365 and Salesforce have more than one product module that they sell. Introduction to Dynamics 365 and Salesforceīefore diving straight into the pricing, we should take a look at the two products and the modules they contain. After researching the pricing of the two solutions, I was kind of surprised by how large the difference is between Salesforce and Dynamics pricing, given how similar they are. Pricing is the topic of this article.īoth Dynamics 365 for Sales and Salesforce Sales Cloud are CRM systems that offer Enterprise-grade functionality. I’ve been taking a crack at writing a series of comparison articles between Salesforce and Dynamics 365.
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